Why Costway

Why choose Costway?

Unparalleled Local Warehousing Network - 99.2% Order Fulfillment Rate

Your Vision, Instant Delivery

All products are stored in our located UK warehouses. Our AI-powered inventory system ensures:

Real-time stock visibility across 10,000+ SKUs

Same-day dispatch for 85% of orders

Why It Matters for You

Eliminates "out-of-stock" frustration with 100% online inventory accuracy

Reduces delivery delays by 72% compared to overseas fulfilment

Fast, Reliable UK-Based Shipping

Speed You Can Trust

Ship directly from our UK hubs via DHL and DX:

90% orders delivered within 48 hours (UK mainland)

Behind the Speed

In-house logistics team managing 500+ daily shipments

Direct Manufacturing Access - Save Up to 20%

Cutting-Edge Pricing, No Middlemen

By partnering directly with 100+ certified factories, we deliver:

Exclusive designs: 100+ custom furniture collections (only available through Costway)

Volume discounts: Bulk order pricing reduced by 10-20%

Rapid prototyping: New product launches in 4-6 weeks

Value Propositions

Quality control: 3-stage quality assurance process

Reward program: Every order earns points, 100 points=£1

Customer Support - Your Questions, Our Priority

Phone Support: Professional & Responsive

Your Direct Line to Happiness

Open Time: 9:00 AM - 4:00 PM (Mon-Fri, Excl. Holidays)

Guarantee:

95% calls answered within 30 seconds (average wait time: 80s)

100% trained specialists with product expertise

Live order tracking: Agents update your status in real-time

Email Support: Your Peace of Mind Anytime

Guarantee:

24-hour resolution for critical issues (e.g., refunds, replacements)

92% query satisfaction rate (2024 Survey)

300+ resolved cases daily (average handling time: 2.1 hours)

What our customer say?

I needed to dehumidify three basement units (total area 3,000 sq ft). Costway's Ipswich warehouse had exactly what I needed: 3x large-capacity dehumidifiers (model HD-3000) and 2x Industrial Fans (model CF-200). Instead of waiting for delivery, I used Costway's 'Warehouse Pick-Up' service and got the items on the next day

My grandson helped me order a walker online. Costway's website is so simple - even I could navigate it! The customer service called me to confirm the delivery address, and the package arrived with a 'easy-open' handle. Appreciates it!

As a first-time homeowner, I bought a sofa, coffee table, and TV stand (total £1,500) from Costway. The advisor suggested splitting shipments over 3 deliveries (every 2-3 days). This way, there was no clutter when contractors came. Nice service and suggest!

I ordered 20 chairs and a table online on Thursday afternoon - Costway delivered them by Sunday morning! My guests thought they were rented from a luxury hotel. 10/10 recommend for weddings!"